Why am I getting an error message that my “SSN is already in use”
If you are seeing the SSN already in use message this is likely because you have started two returns for 2025, you need to press Work With Filing on the Tax Center page. This is a blue button in the grey square. Select Work With Filing on the return that displays the last 4 of your SSN. **Do not press Start a New Return or Extension. **
Additional Info to Consider
Another possibility you are seeing the “SSN is already in use” error message is because there has already been a return started with your SSN. Users sometimes start a return through one entry point and then try to begin another through a different link.
Our system will not allow you to start 2 returns with the same SSN.
If you need assistance, please send a Secure Email.
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