What to do if you are getting Reject Code: R000-500-01
Quick Answer
IRS reject code R000-500-01 means your SSN or last name doesn't match the IRS e-File database. The IRS checks the first 4 letters of your last name against your SSN and date of birth. Fix by reviewing your name, DOB, and SSN on the Taxpayer Information page.
R000-500-01: The Primary Taxpayer’s SSN or last name does not match the IRS eFile database.
Please note this reject code comes directly from the IRS. This article is intended to help you fix the field causing the reject code. Please follow the step by step guide to resubmit your return.
What does this IRS reject code mean?
The IRS matches the first 4 letters of your last name against your Social Security number and DOB. If they do not match, the IRS will reject the return. You will need to review the information entered for Name, DOB, and SSN. Please make sure that the first 4 letters of your last name match your Social Security card exactly. If your last name is too long for the field, make sure the first 4 letters match. If the SSN or DOB are entered incorrectly, you can fix this on the Taxpayer Information Page.
How to fix the IRS R000-500-01 reject code in MyFreeTaxReturn.com
- Enter the return, select the Taxpayer Information. You should be able to correct the personal information here on the Taxpayer Information page.
Disclaimer: Please contact the IRS regarding tax return rejections if you are experiencing issues. Our support team takes quality customer support seriously but unfortunately we can only assist you with issues regarding the tax software.
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How to fix rejection - SSN does not match (R000-500-01)
IRS reject code R000-500-01 means your SSN or last name doesn't match the IRS e-File database. The IRS checks the first 4 letters of your last name against your SSN and date of birth. Fix by reviewing your name, DOB, and SSN on the Taxpayer Information page.
What to do if you are getting Reject Code: IND-452
This means that the IRS records indicate that a return has already been created and submitted with that SSN for the same tax year. If the information is correct and you do not believe a tax return was filed elsewhere, the return will need to be paper filed and we suggest contacting the IRS.
What to do if you are getting Reject Code: IND-031
IRS reject code IND-031 means your Prior Year AGI or IP PIN doesn't match IRS records. Fix by going to the eSignature page and updating the Prior Year AGI or IP PIN. If the correct amount keeps getting rejected, try entering $0 for Prior Year AGI and leaving the PIN blank.