My return was rejected, can I get a refund

Once the tax preparation service has been used to either eFile or paper file a tax return, a refund is not guaranteed – even if the return is rejected. The fee(s) charged by MyFreeTaxReturn.com is based on the use of our service to prepare the tax return(s). MyFreeTaxReturn.com does not guarantee an accepted acknowledgement by the IRS/Government Agency.

You can continue using the tax return prepared with MyFreeTaxReturn.com to either correct your rejection and resubmit your return electronically, or to paper file your return(s) by printing, signing, and mailing to the IRS/Government Agency. If you would like to paper file your return(s), please send a Secure Email with the Subject line: Switch to Paper 

If you would like to request a refund then please send us a secure email through your account so that we can verify the identity of the requester. Once the secure email has been received, we will create a ticket for a refund request which will be submitted to our Financial Department to review.

• How to send a secure email