How to fix your prior year AGI or IP PIN rejection (IND-031)
Quick Answer
IRS reject code IND-031 means your Prior Year AGI or IP PIN doesn't match IRS records. Fix by selecting Sign the Return on the Return Summary, then updating the Prior Year AGI or IP PIN. If the correct amount keeps getting rejected, try entering $0 and leaving the PIN blank.
IND-031: PrimaryTaxpayerPrioirYearPIN or PrimaryTaxpayerPriorYearAGIAmt in the Return Header must match the e-File database.
Please note this reject code comes directly from the IRS. This article is intended to help you fix the field causing the reject code. Please follow the step by step guide to resubmit your return.
What does this rejection mean?
The IRS has rejected your Federal Tax Return because the Prior Year AGI or Prior Year PIN entered does not match what the IRS has on file. Please see the IRS Validating Efile page for additional information regarding electronic signature requirements.
If you filed your tax return by paper (mailed it to IRS), did not file a tax teturn, or if you are entering the Prior Year AGI from your tax return or transcript and the IRS is still rejecting your return, we recommend that you enter zero into the Prior Year AGI box, and leave the Prior Year Pin box blank. In most cases, the IRS will process the return with zero entered as the Prior Year AGI if they reject the correct value. The IRS DOES NOT provide tax software companies or tax preparers the expected Prior Year AGI or Prior Year PIN.
You can find details about your rejected return by selecting Get eFile Status on the Navigation Page.
If you do not know your Prior Year AGI, or Prior Year PIN, you will need to go to the IRS website and select Get Your Tax Record on their home page.
There are two ways to obtain a tax transcript. One is electronically (this is the quickest way), and the second is by mail. You will find information about this on the IRS website.
How to fix the IRS IND-031 reject code in MyFreeTaxReturn.com
- Enter the return, select Sign the Return under the Payment & Filing Method box at the bottom of the Return Summary
*This may also say eSignature
Verify your entries on the Federal Signature Page. Save & Continue to the next page to access the Prior Year AGI or PIN.
Scroll down to the Taxpayer’s Identification Verification. You can correct the Prior Year AGI or Identity Protection PIN on this page. Once the update has been made, select to start the return filing process to resubmit the electronic filing.
To resubmit the filing:
- Continue through until you reach a page that says, Congratulations, your return(s) have been filed.
Please note:
If you continue to have this rejection, the IRS will require that the return be paper-filed.
Disclaimer: Please contact the IRS regarding tax return rejections if you are experiencing issues. Our support team takes quality customer support seriously however, we can only assist you with issues regarding the tax software.
Related Articles
What to do if you are getting Reject Code: IND-031
IRS reject code IND-031 means your Prior Year AGI or IP PIN doesn't match IRS records. Fix by going to the eSignature page and updating the Prior Year AGI or IP PIN. If the correct amount keeps getting rejected, try entering $0 for Prior Year AGI and leaving the PIN blank.
What to do if you are getting Reject Code: F8962-070
IRS reject code F8962-070 means your return is missing Form 8962 (Premium Tax Credit). The IRS believes you received Form 1095-A for marketplace health insurance. Fix by going to Health Insurance & Misc, selecting Yes to Exchange Provided Health Insurance, and completing Form 8962.
What to do if you are getting Reject Code: IND-452
This means that the IRS records indicate that a return has already been created and submitted with that SSN for the same tax year. If the information is correct and you do not believe a tax return was filed elsewhere, the return will need to be paper filed and we suggest contacting the IRS.