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Refunds & After Filing

Tracking refunds, amended returns, and post-filing questions

Rejection Codes

Refunds & After Filing | Rejection Codes

What does error "can not open pdf.file" mean

To view and print your forms, download and install Adobe Acrobat Reader from the Adobe website (this will open into a new browser window) on your system if you have not already done so.

Refunds & After Filing | Rejection Codes

What to do if you are getting Reject Code: IND-031

IRS reject code IND-031 means your Prior Year AGI or IP PIN doesn't match IRS records. Fix by going to the eSignature page and updating the Prior Year AGI or IP PIN. If the correct amount keeps getting rejected, try entering $0 for Prior Year AGI and leaving the PIN blank.

Refunds & After Filing | Rejection Codes

What to do if you are getting Reject Code: F8962-070

IRS reject code F8962-070 means your return is missing Form 8962 (Premium Tax Credit). The IRS believes you received Form 1095-A for marketplace health insurance. Fix by going to Health Insurance & Misc, selecting Yes to Exchange Provided Health Insurance, and completing Form 8962.

Refunds & After Filing | Rejection Codes

What to do if you are getting Reject Code: IND-452

This means that the IRS records indicate that a return has already been created and submitted with that SSN for the same tax year. If the information is correct and you do not believe a tax return was filed elsewhere, the return will need to be paper filed and we suggest contacting the IRS.

Refunds & After Filing | Rejection Codes

What to do if you are getting Reject Code: R000-500-01

IRS reject code R000-500-01 means your SSN or last name doesn't match the IRS e-File database. The IRS checks the first 4 letters of your last name against your SSN and date of birth. Fix by reviewing your name, DOB, and SSN on the Taxpayer Information page.

Refunds & After Filing | Rejection Codes

What to do if you are getting Reject Code: F1040-068-03

IRS reject code F1040-068-03 means the date of birth for the taxpayer or spouse doesn't match IRS records, which affects Earned Income Credit eligibility. Fix by correcting the birth date on the Taxpayer or Spouse Information page under Forms In Return.

Refunds & After Filing | Rejection Codes

Receive a rejected return? Here's how to proceed

A reject code is an IRS generated code to identify the reason for a rejected return.  If your return was rejected, please continue reading this article before proceeding with resubmitting your return. There are several reasons for rejected returns.

Return Reject Codes

Refunds & After Filing | Return Reject Codes

What to do if you are getting Reject Code: FW2-502

IRS reject code FW2-502 means the Employer Identification Number (EIN) on your W-2 doesn't match the IRS e-File database. Fix by editing the employer EIN on your W-2 Income page to match the 9-digit number on your physical W-2 form.

Refunds & After Filing | Return Reject Codes

How to fix rejection - SSN does not match (R000-500-01)

IRS reject code R000-500-01 means your SSN or last name doesn't match the IRS e-File database. The IRS checks the first 4 letters of your last name against your SSN and date of birth. Fix by reviewing your name, DOB, and SSN on the Taxpayer Information page.

Refunds & After Filing | Return Reject Codes

What does "SSN must not match previously accepted return" rejection mean? (IND-452)

This means that the IRS records indicate that a return has already been created and submitted with that SSN for the same tax year. If the information is correct and you do not believe a tax return was filed elsewhere, the return will need to be paper filed and we suggest contacting the IRS.

Refunds & After Filing | Return Reject Codes

How to resolve 8962 reject code (F8962-070)

IRS reject code F8962-070 means your return is missing Form 8962 (Premium Tax Credit). The IRS believes you received Form 1095-A for marketplace health insurance. Fix by going to Health Insurance & Misc, selecting Yes to Exchange Provided Health Insurance, and completing Form 8962.

Refunds & After Filing | Return Reject Codes

How to fix your prior year AGI or IP PIN rejection (IND-031)

IRS reject code IND-031 means your Prior Year AGI or IP PIN doesn't match IRS records. Fix by selecting Sign the Return on the Return Summary, then updating the Prior Year AGI or IP PIN. If the correct amount keeps getting rejected, try entering $0 and leaving the PIN blank.

Refunds & After Filing | Return Reject Codes

What to do if you are getting Error Reject Code: IND-180

This means that the IRS has rejected your return due to an indirect or missing IP-PIN. If you believe that the IRS did not issue you an IP-PIN, but you have a rejection that the IRS is requiring an IP-PIN, you need to contact the IRS.

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